Refund policy

We roast every order fresh, and we want you to be happy with it. If something isn't right, here's how we'll make it right.

Damaged or wrong item: Email us at steeltoejoecoffee@gmail.com within 7 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund. You don't need to ship anything back.

All other returns: Unopened bags can be returned within 30 days of delivery. Email us first so we can give you the return address, then ship the coffee back to us. We'll refund you to your original payment method once it arrives. Return shipping is paid by the customer, and original shipping charges are not refunded. Opened bags can't be returned unless they were damaged or sent in error.

Lost packages: If tracking stops moving, or shows delivered but your coffee isn't there, let us know and we'll work with UPS to sort it out.

Refunds: Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to show up.

Questions? Email steeltoejoecoffee@gmail.com and you'll hear back from us directly.